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RBSLM: The Rule Based Service Level Management Tool
Written by Adrian Paschke   
Friday, 24 November 2006

The Rule Based Service Level Management Tool (RBSLM)

The RBSLM tool divides into two partitions: the Contract Manager (CM) and the Service Dashboard (SD). The CM is used to manage, write, maintain and update SLA rules. The SD visualizes the monitoring and enforcement process during the contract life cycle and supports further SLM processes.

Exemplary Service Dashboard Views

read more in: Adrian Paschke: Rule based service level agreements: RBSLA; knowledge representation for automated e-contract, SLA and policy management. Technical University Munich 2007, pp. 1-316 (bibtex)

 
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Contact: Adrian.Paschke@gmx.de
Copyright Adrian Paschke - Some rights reserved